Privacy policy

Last updated: June 23, 2026

Fine Origin Co 

operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Fine Origin Pte. Ltd. is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Including credit card, debit card, financial account numbers, transaction details, form of payment, and payment confirmation.

  • Account information: Including your username, password, security questions, preferences, and settings.

  • Transaction information: Including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.

  • Communications: Including the information you provide in customer support inquiries or other communications with us.

  • Device information: Including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information: Including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you create an account, use the Services, or communicate with us.

  • Automatically through the Services: From your device when you visit our websites, through the use of cookies and similar technologies.

  • From our service providers: When we engage them to enable certain technology and process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, manage your account, arrange shipping, facilitate returns, and create a customized shopping experience.

  • Marketing and Advertising: To send promotional communications by email, text, or postal mail, and to show you targeted online advertisements based on your activity.

  • Security and Fraud Prevention: To authenticate your account, provide secure payments, and detect, investigate, or take action regarding fraudulent, illegal, or malicious activity.

  • Communicating with You: To provide customer support and maintain our business relationship.

  • Legal Reasons: To comply with applicable law, including Singapore's Personal Data Protection Act (PDPA), respond to valid legal processes, and enforce our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes. Such circumstances may include:

  • With Shopify, vendors, and third parties: Who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, and fulfillment).

  • With business and marketing partners: To provide marketing services and advertise to you.

  • When directed by you: Such as to ship products to you or through your use of social media login integrations.

  • With our affiliates: Or otherwise within our corporate group.

  • In connection with business transactions or legal obligations: Such as a merger, bankruptcy, or to comply with subpoenas and protect the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. Shopify may make use of personal information collected about your interactions with our store, along with other merchants, to provide enhanced features. In these circumstances, Shopify is responsible for processing your personal information. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow these links, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, contact us to request deletion.

Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We retain your personal information as long as necessary to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to request access to, correct, delete, or port your personal information. Under Singapore’s PDPA, you also have the right to withdraw your consent for the collection, use, or disclosure of your personal data at any time with reasonable notice.

  • Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option. If you opt out, we may still send non-promotional emails about your account or orders.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing requests.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer data outside of Singapore, we will take reasonable steps to ensure it receives a standard of protection comparable to the PDPA. If we transfer personal information out of the European Economic Area or the UK, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses unless the destination country provides an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices, wish to withdraw your consent, or would like to exercise any of the rights available to you, please contact our Data Protection Officer (DPO) by emailing us at: fineoriginco@gmail.com.