Refund policy

Refund & Return Policy

Because we specialize in premium, consumable food products, we have specific guidelines to ensure the safety, hygiene, and quality of our inventory. Please read our policy carefully before completing your purchase.

Strictly Non-Returnable Items (Honey & Food Products) Due to health, safety, and hygiene regulations, all honey and consumable food items are strictly non-returnable and non-refundable once dispatched. We cannot accept returns or exchanges for change of mind or taste preference. Please get in touch if you have specific questions about our varieties before making a purchase.

We also do not accept returns on sale items, gift cards, or personalized custom orders.

Damages and Order Issues We pack our jars with the utmost care, but we understand that transit damage can occasionally happen. Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you receive the wrong item.

To report a damaged order, please email fineoriginco@gmail.com with:

• Your order number.

• Clear photographs of the damaged item(s).

• Clear photographs of the exterior packaging.

Once we evaluate the issue, we will make it right by issuing a replacement or a refund. Please do not attempt to ship broken glass back to us.

General Returns (For Non-Food Items Only) If you purchase non-food merchandise or accessories from us, we offer a 7-day return policy. You have 7 days after receiving your non-food item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at fineoriginco@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs For all eligible returns (non-food items), the customer is responsible for paying all return postage and shipping costs. We do not provide prepaid return shipping labels. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Exchanges (For Non-Food Items Only) The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. However, please note that by law, this right of withdrawal does not apply to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons (including our honey).

For eligible non-food items, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your eligible return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at fineoriginco@gmail.com.